Scope

We (“Sherdzon”) own and operates Sherdzon E-commerce platform in Nigeria that allows both the informal and formal sector merchants to sell their products to the public over the internet.

Sherdzon E-commerce platform is currently provided on the website https://www.sherdzon.com

Sellers or merchant on Sherdzon will have the opportunity to sell their products on Sherdzon online marketplace. Sherdzon is entitled to accept purchases on behalf of you the merchant or seller. However, the services provided by Sherdzon is limited to referring online customers to the merchant and accepting orders and payments on their behalf. In addition to this at Sherdzon’s discretion they may provide the merchant with analytics about the performance of the seller’s products and additional marketing support. This marketing support may be reflective of the seller subscription plan selected during registration and the agreed level of commission.
The merchant therefore authorises Sherdzon to accept binding orders from customers on their behalf.
Sherdzon may carry out changes to the website or service, or suspend the service, without notice.

Sherdzon rights & obligations

The merchant acknowledges that the relationship between customers and Sherdzon is governed by the privacy policy and the general terms and conditions, both available on our website.
Sherdzon will present on her website the products listed by the seller. The merchant will be responsible for listing their own products.
Sherdzon is authorised to accept binding online sales on behalf of the merchant and will be careful to pass order data on to the verified seller as well as technology allows.
In order to maintain its reputation for quality and high standard of service, Sherdzon reserves the right to terminate the relationship with the seller if the verified seller repeatedly receives bad reviews of poor product quality or complaints, or fails to comply with our recommendations on quality control procedures.

Merchant’s rights and obligations

The seller is obliged to provide all the information necessary when listing a product on https://www.sherdzon.com. This should include but is not limited to, a detailed title and price, quantity, picture and short description.

The merchant must never knowingly deceive a potential customer by misrepresenting their product/s. The merchant must notify Sherdzon of any changes to the detail of their listings while uploaded on our site.

The merchant guarantees that information listed on Sherdzon relating to his or her products satisfies all legal requirements, and in particular satisfies information requirements for consumer protection.

The merchant will be responsible for keeping an up-to-date inventory of all their products listed on Sherdzon.

The merchant guarantees that the information provided by him does not violate any third party’s copyright.

The merchant will contact the customers no more than is necessary for processing the transactions referred by Sherdzon. In particular, the merchant will not send any advertising email or other commercial advertisements to the customer without prior agreement from Sherdzon or the expressed wish of the customer.

When delivering products sold via Sherdzon, the merchant will not advertise any of Sherdzon’s competitors.

The merchant will process orders and arrange delivery with all reasonable care the moment receipt of confirmation of sale is received through the Sherdzon site via email and/or text message.

The delivery options and time indicated on seller product listing is binding, orders should be fulfilled within 1 working day.

The merchant is required to keep his advertised products and services available to the best of his ability.

Repeated stock-outs will result in the removal of the merchant and all their products from the Sherdzon platform.

Order Fulfilment Issues

If the merchant cannot fulfill an order submitted to him, he must notify Sherdzon as soon as possible, and within 1 day of receiving the order at the latest.
The verified seller agrees to adhere to his range of products and prices as provided to Sherdzon and as described on their listing on our website.
The merchant guarantees that there are no ongoing criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to the products they are selling through the platform.

The merchant further guarantees to take great care to keep up-to- date his range of products, stock count, prices and associated terms and conditions, like delivery fees.

The merchant representative is to provide Sherdzon with a copy of his/her valid Identity Card at the contract signature.

Commission

The merchant agrees to pay Sherdzon a fixed percentage commission on the gross revenue from their sales made through the Sherdzon platform. Depending on the category it may be appropriate to agree different commission percentages for certain items or product categories.
Sherdzon may start charging additional fees for the sale of goods through the Sherdzon platform at any point. These may include but are not limited to, listing fees, multiple photos fees and enhanced marketing fees. In the event of the introduction of further fees, the merchant will be notified prior to their commencement in writing and they will have the option to opt out.
Sherdzon reserves the right to adjust the percentage commission, providing suitable notice is served in advance to the merchant. Sherdzon will give the merchant adequate notice of any commission changes, in writing. This does not cover adjustments that constitute a material change of the contract terms, which would require an additional agreement on the change.

Customer online payment

In case of electronic payment by the customer (e.g. by credit card, debit card, or Wireless online Transfer), Sherdzon collects the payment for the relevant order in Sherdzon’s name on behalf of the merchant, and pays it out to the merchant according to the invoicing agreement.
The merchant will keep receipts of deliveries to customers for at least 13 months and make those available on request. In case of problems that may cause the order to be rescinded, or in case of a delivery failure, the merchant must immediately notify Sherdzon by phone so that the credit or debit card payment may be cancelled.
The merchant bears the risk of abuse of the payment medium (e.g. of credit card or debit card fraud). If a fraudulent payment has been credited to the merchant, Sherdzon reserves the right to correct the amount the merchant is invoiced to offset this payment.

Invoicing and merchant payment

Sherdzon’s invoices may be delivered by email, online post medium or in person. They include Sherdzon’s claims on the merchant, commission, and, if applicable, other fees as stated in previously.
Sherdzon is to send a monthly statement of confirmed orders to the Supplier by the 10th of each month after which the supplier will have 5 days for verification and commission settlement.
The merchant is to pay commission to Sherdzon by the 5th day of receiving the monthly statement unless there are disputes/clarifications needed which have to be conveyed to Sherdzon in writing within the allocated 5 days.
In case the supplier receives the payment of sold products/services on https://www.sherdzon.com directly, supplier is bound to pay the agreed commission to Sherdzon in 5 days of receiving statement each month.
Payments would be made by bank transfer or cross cheque payable to ‘Sherdzon’.

Liability

The merchant indemnifies Sherdzon from all claims arising in relation to matters outside Sherdzon’s control, including but not limited to the quality of goods and services provided by the seller. The merchant further indemnifies Sherdzon from third parties’ claims resulting from any violation of laws and regulations by the seller.
Sherdzon cannot guarantee that its service will be free from all malfunctions, but will exercise all reasonable care and skill to resolve any such case.
VAT liability rests with the merchant and Sherdzon will not be responsible for any VAT issues.

License

Sherdzon has the right to freely maintain the merchant’s listing and its ranking on the website. Sherdzon offers customers the opportunity to give ratings and reviews of the merchant’s goods and services on the website, and has the right but not the obligation to publish these online and make them visible to all customers. Sherdzon reserves the right to delete ratings and reviews.
Sherdzon may scan, transcribe, and publish online the merchant’s listings, logos and other materials required. The merchant grants to Sherdzon a royalty- free, perpetual, unrestricted licence to use and distribute any materials provided by him, for the purpose of advertising Sherdzon’s service. In particular, this includes use in Google AdWords campaigns, domain name registrations and other online marketing and search engine optimization measures.

Contract terms & termination

This agreement is valid as soon as the merchant signs the contract, or fulfils an order referred by Sherdzon, and remains valid indefinitely, until termination by either party. Termination can occur at any time, with a period of notice of one month, in writing, by email, post or fax. The revenues generated during this notice period are still subject to the partnership agreement. The right to immediate termination by either party for important cause remains unaffected.
The right to immediate termination in particular covers the case where the merchant repeatedly receives negative ratings and reviews on the website, and when these are not obviously unjustified.
Repeatedly providing misleading information or withholding information required to present the merchant’s items is also grounds for immediate termination. Typos, mistakes and transmission errors are excluded from this, as long as they are not caused with intent or by gross negligence.

General

If a single clause in this agreement is invalid, both parties will endeavor to replace the invalid clause by a valid one that reproduces as closely as possible the intended economic meaning of the invalid clause. The validity of the rest of the agreement remains unaffected. This applies in particular if the agreement is found to be incomplete.
Sherdzon reserves the right to modify his general terms and conditions without giving any justification to the merchant. In that case, Sherdzon will give the merchant adequate notice via email. The notice will contain advice on the right and period of objection to the changes, and on the consequences of leaving unexercised the right to object.
The changed terms and conditions are considered agreed by the merchant if he does not object to them in writing within 2 weeks of receiving notice of the changes.
Any terms and conditions of the merchant are not part of this agreement unless Sherdzon expressly agrees to adhere to them in writing

Terms & Conditions for Seller Center Sherdzon